Desk / Correspondence
Contact the lab, and how corrections work here
Research updated November 10, 2026 / Clean Litter Lab notes
The fastest way to reach the lab is email: hello@cleanlitterlab.com. Three kinds of message get priority, because they make the records better.
What to send
- 1A fault reportIf your automatic box does something our pages do not describe - a sensor behavior, a failure mode, a workaround that actually works - tell us the model, how long you have owned it, and what happened. Reports are read against public owner discourse before anything is published, and no report is quoted with a name attached.
- 2A spec or listing changeManufacturers revise listings quietly. If a dimension, weight limit or feature on one of our pages no longer matches the live listing or manual, send the link. We re-pull the catalog record and update the page with a new date.
- 3Documentation we missedIf you are a manufacturer whose safety documentation we marked as missing, send the manual or the specific documentation page. The standard is evidence-based, so better evidence changes outcomes - the Cumrige entry on the safety standard page explains the current position and what would change it.
Corrections policy
When a page is wrong, we fix the page, move its research date, and where the error was material we note the correction on the page itself. We do not silently rewrite history, and we do not delete a product record to hide a mistake: a dropped product keeps its record in the catalog notes with the reason it was dropped.
Response time is measured in days, not minutes - this is a small desk. Commercial pitches for paid placement are not answered, because the answer is published on the research method page.
Spotted something out of date? The lab corrects the record in the open - see the contact and corrections page.